We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at ryan1belhadj@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at ryan1belhadj@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at ryan1belhadj@gmail.com.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at ryan1belhadj@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at ryan1belhadj@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at ryan1belhadj@gmail.com.
Återbetalningspolicy
Ångerrätt (14 dagar)
Du har rätt att ångra ditt köp inom 14 dagar utan att ange något skäl. Ångerfristen löper från den dag du (eller någon annan du angett) tar emot den sista artikeln i din beställning.
Så här startar du en retur eller avbokning
Logga in på ditt kundkonto på https://nordicsupply-care.myshopify.com/account, välj din beställning och följ instruktionerna för att skicka in en retur- eller avbokningsförfrågan. Du får en bekräftelse direkt när förfrågan är registrerad.
Returnera varan
Du ska skicka tillbaka varan utan onödigt dröjsmål och senast 14 dagar efter att du meddelat oss om din ånger.
Återbetalning
Vi återbetalar hela beloppet, exklusive standardleveranskostnaden, senast 14 dagar efter att vi mottagit din returförfrågan – förutsatt att vi har fått tillbaka varan eller att du visat att den har skickats. Återbetalningen sker via samma betalningsmetod som du använde vid köpet.
Returfrakt
Kunden ansvarar för returfrakten. Så snart vi hare mottagit varan eller fått bevis på att den är skickad återbetalar vi beloppet, exklusive returkostnaden, till den betalningsmetod som användes vid köpet.
Undantag från ångerrätten
Ångerrätten gäller inte för:
- Förseglad vara som av hälso- eller hygienskäl inte lämpligen kan returneras och vars försegling brutits
- Vara som snabbt kan försämras eller bli för gammal
- Specialtillverkad eller tydligt personlig vara